MOBILE CENTER OF EXCELLENCE
Connect people, processes and technology for strategic success.
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In this Kickstart, we’ll identify the charter, scope, reach and structure of your organization’s MCOE. This includes the development of standards and governance along with a framework for organizing, managing and championing your mobile solutions.
During the Kickstart, Propelics Strategists will work with your team to determine your readiness, define the requirements, and build a vision for your organization’s Mobile Center of Excellence.
Beyond just enumerating the components of a Center of Excellence, the Propelics team provides a realistic tactical roadmap for MCOE creation based in part on the maturity of your company’s employees, process, and technology.
This Kickstart is just as valuable for clients large enough to require several internal Centers of Excellence as it is for those just starting out—by reinforcing which MCOE components are necessary and helping determine the short and long term roles and responsibilities of the new Mobile COE. Further, in many instances, the structure, components, and reach of a Mobile COE is quite different than that of other COEs within the organization.
This Kickstart represents the first phase in building a steady-state MCOE for medium-to-large organizations.
Additional phases may be executed independently by your team or with Propelics’ assistance, acting as either a “resource repository” (source for best practices, standards, tools, and templates), a “coach” (providing expertise and oversight), or a “COE Manager” (handling mobile governance responsibilities and/or the management of mobile projects).
Direction Setting and Scope Definition
A Center of Excellence is more than just the standardization of processes and tools—it’s a centralized body that ensures all mobile initiatives are in-keeping with the business’s larger objectives. In this first step, the team gains an understanding for your organization’s goals and defines the MCOE scope most appropriate for your company.
Current State Maturity Assessment
Centers of Excellence are not “ivory towers” but hard-working teams coordinating efforts to bring about change. However, many COEs eventually fail due to unrealistic expectations. Our approach ensures MCOE success by first gauging the maturity of supporting processes and prioritizing initiatives accordingly. Such supporting processes include strategy definition, information management, IT delivery & support, policy definition, project governance, UX standards, app architecture, development and MDM platform and SDLC processes.
Center of Excellence Vision, Objectives and Structure
Based on our scope and maturity estimations, the team then defines the organization’s mission and vision for the MCOE. Here the team catalogs short and long term goals and objectives, identifies critical success factors and determines the optimal structure necessary to make the client’s vision a reality.
Define MCOE Requirements Roadmap
After determining the desired state of your fully-realized MCOE, the next step is to understand how to best get there. Our Tactical COE Roadmap Matrix organizes the people, processes and technology required for a successful COE by priority and project-phase.
Design Plan and Next Steps
The Mobile Center of Excellence Kickstart concludes with the generation of materials to support the COE launch. The team assigns timeline, resources to the requirements roadmap, identifies quick wins and dependencies, and provides an overall plan for design, pilot and COE launch. Finally, the team delivers these materials, plus costs for next steps, in the form of an Executive Readout.
By the end of the Mobile Center of Excellence Kickstart, your team will be armed with a robust plan to build a world-class Mobile COE.
Planning & Budgeting
Based on the scope of work identified in previous steps, here we outline the detailed approach and the plan for implementation. This plan outlines the cost estimates, timelines and high-level work breakdown required to build the app prototype.