KICKSTART:

MOBILE CENTER OF EXCELLENCE

Connect people, processes and technology for strategic success.

Tame the mobile Wild West. Quickstart your Kickstart.


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Establishing a Mobile Center of Excellence (MCOE) will help your organization avoid fragmented mobile projects and rogue apps. With an MCOE in place, your company can begin to embrace mobile holistically, mitigate risk, ensure regulatory compliance and meet cross-organizational goals.

In this Kickstart, we’ll identify the charter, scope, reach and structure of your organization’s MCOE. This includes the development of standards and governance along with a framework for organizing, managing and championing your mobile solutions.

Alternately, we will evaluate your company’s existing MCOE and provide an optimization-roadmap to ensure your center is running efficiently and in-keeping with current best-practices.

During the Kickstart, Propelics Strategists will work with your team to determine your readiness, define the requirements, and build a vision for your organization’s Mobile Center of Excellence.

Beyond just enumerating the components of a Center of Excellence, the Propelics team provides a realistic tactical roadmap for MCOE creation based in part on the maturity of your company’s employees, process, and technology.

This Kickstart is just as valuable for clients large enough to require several internal Centers of Excellence as it is for those just starting out—by reinforcing which MCOE components are necessary and helping determine the short and long term roles and responsibilities of the new Mobile COE. Further, in many instances, the structure, components, and reach of a Mobile COE is quite different than that of other COEs within the organization.

Shahab Choudhry from Propelics

This Kickstart represents the first phase in building a steady-state MCOE for medium-to-large organizations.

Additional phases may be executed independently by your team or with Propelics’ assistance, acting as either a “resource repository” (source for best practices, standards, tools, and templates), a “coach” (providing expertise and oversight), or a “COE Manager” (handling mobile governance responsibilities and/or the management of mobile projects).

OUR APPROACH

Propelics Mobile Center of Excellence Approach
1

Direction Setting and Scope Definition

A Center of Excellence is more than just the standardization of processes and tools—it’s a centralized body that ensures all mobile initiatives are in-keeping with the business’s larger objectives. In this first step, the team gains an understanding for your organization’s goals and defines the MCOE scope most appropriate for your company.

2

Current State Maturity Assessment

Centers of Excellence are not “ivory towers” but hard-working teams coordinating efforts to bring about change. However, many COEs eventually fail due to unrealistic expectations. Our approach ensures MCOE success by first gauging the maturity of supporting processes and prioritizing initiatives accordingly. Such supporting processes include strategy definition, information management, IT delivery & support, policy definition, project governance, UX standards, app architecture, development and MDM platform and SDLC processes.

3

Center of Excellence Vision, Objectives and Structure

Based on our scope and maturity estimations, the team then defines the organization’s mission and vision for the MCOE. Here the team catalogs short and long term goals and objectives, identifies critical success factors and determines the optimal structure necessary to make the client’s vision a reality.

4

Define MCOE Requirements Roadmap

After determining the desired state of your fully-realized MCOE, the next step is to understand how to best get there. Our Tactical COE Roadmap Matrix organizes the people, processes and technology required for a successful COE by priority and project-phase.

5

Design Plan and Next Steps

The Mobile Center of Excellence Kickstart concludes with the generation of materials to support the COE launch. The team assigns timeline, resources to the requirements roadmap, identifies quick wins and dependencies, and provides an overall plan for design, pilot and COE launch. Finally, the team delivers these materials, plus costs for next steps, in the form of an Executive Readout.

By the end of the Mobile Center of Excellence Kickstart, your team will be armed with a robust plan to build a world-class Mobile COE.

6

Planning & Budgeting

Based on the scope of work identified in previous steps, here we outline the detailed approach and the plan for implementation. This plan outlines the cost estimates, timelines and high-level work breakdown required to build the app prototype.

WHAT YOU’LL GET

Upon completion of this Kickstart you’ll take away the following artifacts:

MOBILE CORE BUSINESS DRIVERS

To best serve our clients, the Propelics team first develops a deep understanding of each company’s priorities. Ranking your Mobile Center of Excellence Business Drivers enables us to custom-tailor our approach and build the optimal MCOE to accommodate your organization’s foremost concerns.

MATURITY ASSESMENT (CURRENT VS. FUTURE STATE)

The Mobile Maturity Assessment Report Card enables the Propelics team to develop a solid understanding of your organization’s current mobile capabilities and is instrumental to building a successful Mobile Center of Excellence. Propelics provides recommendations across 100 mobile maturity areas, including app delivery, web services & integration, network & security, business & technical policy, MDM/MAM, and end-user support.

Lastly, the assessment outcome is measured against our index of Fortune 1000 IT maturity results. Your team receives a benchmark score and an analysis of how your business fares against Propelics Index Averages for similar companies.

MOBILE CORE MISSION, VISION, OBJECTIVES

The mission of any well-conceived Mobile Center of Excellence is to enable business transformation through the use of mobile by ensuring consistency, control, coordination, and communication, within and across LOBs and IT.

Further, an MCOE facilitates proactive research, engagement and compliance with critical mobile standards, technologies and trends from ideation to implementation to measurable impact. Adopting this actionable approach for mobile solutions will streamline business processes, eliminate redundancy and educate employees.

OPTIMAL COE ORGANIZATION STRUCTURE

Based upon our key findings, Propelics provides a recommended Organizational Structure for your Mobile Center of Excellence that is custom-tailored to best suit your organization’s level of connectedness, established standards, maturity levels, security concerns and overall company readiness.

MCOE TACTICAL ROADMAP

The Mobile Center of Excellence Tactical Roadmap provides a detailed, phased approach to building your MCOE, noting critical elements and prioritizing each by business value, organizational readiness and ease of implementation while indicating short, mid and long-term steps to follow moving forward.

MOBILE COE TIMELINES AND NEXT STEPS

A detailed, phased Mobile Center of Excellence project timeline means a smooth delivery and ensures all parties are always on the same page. Our Next Steps recommendations covers app-development along with key alignment items, necessary technologies, completion costs, service-ownership and discusses any outstanding technical issues.

A well-structured Mobile Center of Excellence is the cornerstone of any enterprise mobile strategy. Use the form below to learn more about this offer and to hear how Propelics has helped companies similar to your own.

Not one size fits all!

Every step of this methodology has been carefully crafted and includes a well-defined set of exercises. We take into account our client’s unique needs and tailor this methodology to best accommodate each specific engagement.

We are experiencing rapid-growth, tracking to open 500 new stores in 2013. We believe leveraging technology to help in this expansion process could deliver significant cost savings. …Propelics helped us create a comprehensive mobile strategy. They helped us to identify and leverage the huge opportunities mobile presents our business.”

Bill Lord, DVP IT, Architecture & Engineering, Family Dollar