ENTERPRISE MOBILE FIELD SERVICES MODERNIZATION STRATEGY
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Propelics has developed a tried and true methodology to help companies build an actionable roadmap to identify, develop, and implement new ideas. During the Kickstart, we guide you through a phased process:
We achieve true clarity on current field services business processes, workflows, technologies and engagement methods used to perform daily tasks and activities.
Through a process of collaborative visualization, storytelling, and role-playing, we review current mobile use cases, brainstorm new use cases, and revisit our “Day-in-the-Life” learnings. This allows us to identify potential opportunities where mobile solutions can deliver high value to the remote workforce.
Direction Setting & Modernization Scope
This step focuses on understanding your organization’s business drivers and mobile vision. We review your current landscape—devices and solutions used for daily tasks and activities—and define your target mobile users. Then we study market trends, related industries, and disruptive change areas to identify additional innovation opportunities.
Next, we perform an Opportunity Analysis of your field services’ current mobile solutions to determine how to best leverage existing investments. Here, we capture target users, technology platform, device types, intended functionality, etc.
Ideation, Analysis, and Process Mapping
Our proven Ideation Framework prioritizes mobile use cases by business value, organizational readiness and ease of implementation, identifying those use cases that deliver the biggest impact, then grouping them by functionality into a Mobile Solution Portfolio.
We then meet with key stakeholders to map existing field service processes and workflows to identify those that may be streamlined and simplified by mobile solutions (e.g. data access and capture, customer interactions).
In addition to understanding current processes, mobile solutions and identifying high-value mobile use cases, we perform a Mobile Maturity Assessment of your IT team to gauge their ability to support current and future mobile solution initiatives.
Visualization & Prototype
Here, we bring to life the highest-ranked mobile solutions and address specifics of the UI/UX through interaction diagrams and screen flows. As scenarios emerge and the functionality for use-cases becomes clear, we assemble wireframes and mockups into a functional prototype that can be instantly deployed on any number of mobile devices.
Clickable prototypes bring validity to process transformations, providing clarity around interactions and user scenarios while letting key stakeholders review concepts and share feedback in the early project stages. Furthermore, they call-out any shortcomings of the design long before a serious development investment is made.
In addition to developing a functional prototype, we discuss technical considerations and define the Mobile Solution Technical Architecture. This includes current and future state data sources, backend process integration, integration methods, data design, application architecture options along with mobile development platforms, network infrastructure, security, and management.
Roadmap & Next Steps
We review our Mobile Maturity Assessment and formulate future-state recommendations to generate a Field Services Modernization Strategy Roadmap. This Roadmap defines and prioritizes actionable steps and tactics, based on criticality, complexity and effort—weighing business value against organizational readiness.
Lastly, we develop a Mobile Solution Budget & Implementation Plan that outlines the cost, resources and time-line for delivering the recommended short-term initiatives defined in the Roadmap, as well as for completing development and delivery of the prototyped mobile solution.
Not one size fits all!
Every step of this methodology has been carefully crafted and includes a well-defined set of exercises. We take into account our client’s unique needs and tailor this methodology to best accommodate each specific engagement.
“Feels like we are stepping out of the dark ages.”